Role summary

We are looking for a reliable and detail-oriented Data Entry Operator (DEO) to support our Helpdesk team within the healthcare environment. The role involves accurate data entry, record maintenance, and coordination with internal teams to ensure timely resolution of support requests related to patient services, appointments, medical records, and other healthcare operations.

What the role entails – Key accountabilities/ responsibilities

• Enter and update patient-related data, service requests
• Maintain logs of Helpdesk tickets including follow-ups, resolutions, and turnaround times.
• Coordinate with medical, professionals , and administrative teams for accurate data collection and clarification.
• Generate daily/weekly reports for internal tracking and analysis.
• Ensure strict confidentiality and accuracy in handling patient data
• Support Helpdesk operations by responding to basic queries and escalating issues as needed.
• Assist in the documentation of Helpdesk SOPs and processes.

What we are looking for in you

• Prior experience in a healthcare or hospital setting is an advantage.
• Proficiency in MS Office tools, especially Excel and Word.
• Fast and accurate typing skills with attention to detail.
• Strong written and verbal communication skills.

Working With

Lab Team

Role demands (Travel)

No

Stakeholder interfaces

No

What we promise to you

• Career Growth and Development
• Inclusive and Collaborative Culture
•  Strong growth prospective.